CAREERS AT VODA.AI

Interested to work with us and be part of our amazing team? 

Check out our openings and send us your cv.

Current Openings

  • Client Success Leader

    Job Description 

    VODA.ai is a fast-growing AI startup searching for go-getters who welcome the challenge of meeting the needs of a growing business. We’re looking for a client success leader who will roll up their sleeves and serve our water utility clients. As a key member of our leadership team, you will help craft the company’s client success strategies, building strong relationships with clients and collaborating with cross-functional leaders internally to deliver consistently excellent client experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have excellent English, relevant digital experience and a demonstrated record of training and serving clients.

     

    Objectives of this Role

    • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of client satisfaction

    • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.

    • Maintain and develop client success strategies and best practices, as well as client support content, with the help of the VODA.ai team.

    • Communicate effectively with both internal and external senior-level management to understand client needs, maximize retention and growth, and communicate learnings.

    • Maintain existing client success metrics and data as directed.

    Daily and Monthly Responsibilities of this Role

    • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

    • Review the client journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

    • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

    • Collaborate, problem solve, and strategize upcoming client meetings with team members.

    • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

    • Work with the sales and marketing team to drill client references and develop case studies.

     

    Required Skills and Qualifications

    • 3-5 years of experience in sales, account management, or client success.

    • Excellent English verbal and writing skills, good project management, and strategic thinking.

    • Analytical and process-oriented mindset.

    • Active team player, self-starter, and multitasker who can quickly adjust priorities.

    • Bachelor’s degree or higher.

    Preferred Qualifications

    • Master’s degree.

    • Knowledge of HubSpot and project management tools.

    • Software support experience a plus.

  • Sales Development Representative (Finding Lead Pipes)

    Job Description 

    Do you want to be part of a talented team to save water for millions of people and save billions of dollars? We are a startup using multiple data elements (pipe age, material and length, leak history, weather, soil type, etc.) to create models to predict pipe leaks, find lead pipes quickly, and highlight probable wastewater incidents.

    VODA.ai is seeking a Sales Development Representative based in Greece to join us in our mission to save water using Artificial Intelligence technologies. You will be at the forefront of a best-in-class sales process finding qualified customer leads for our machine learning models for calculating failure probabilities and remaining lifetime for water pipes. We are looking for talented and passionate individual who is not afraid to challenge themselves by working on new initiatives and new technologies. This is a highly entrepreneurial role, working alongside the co-founders and other key founding members.

    Location

    Remote; Greece

    Primary Job Responsibilities:

    Selling

    • Promotes the sales of VODA.ai product(s) and service(s) to customers including prospective outreach, lead generation and qualification for hand-offs to Account Executives (AE’s)

    • Generates periodic and as-needed forecasts to support business decisions by the management team

    • Keeps CRM updated with all deals, contacts, and customer communication

    • Will target clients of varying sizes as determined by management

    • Initial sales targets will be all water utilities required to report on lead service pipes (targets may be adjusted periodically)

    Sales Team Interaction

    • Will engage with AE’s and provide qualified customer leads and manage lead transition

    • May support the training and development of other SDR’s

    • Will engage with outside sales team as needed

    Company Support

    • Will support the company in its efforts to envision, create, and sell products and services that delight water utility industry professionals

    • Will interact internally with data science and UI teams as needed

    • Participates in strategic and tactical planning

    • Manages customer issue escalation

    • Supports general marketing activities

    Required Skills and Qualifications

    • 3-5 years of experience in sales, account management, or client success.

    • Excellent English verbal and writing skills, good project management, and strategic thinking.

    • Analytical and process-oriented mindset.

    • Active team player, self-starter, and multitasker who can quickly adjust priorities.

    • Bachelor’s degree or higher.

    Expected Travel:

    Minimal

    Reports to:

    Chief Operating Officer

    Required Skills or Knowledge:

    • Research capabilities

    • Excellent English communication skills (written and oral)

    • Curiosity, attention to detail, functional and technical skills (e.g.: HubSpot, MS Office)

    • Active team player, self-starter, and multitasker who can quickly adjust priorities

    • Bachelor’s degree or higher

    Who we are:

    VODA.ai is an American company with its headquarters in Boston, USA. We use Artificial Intelligence (AI) techniques to predict the probability of city water pipes bursting. The models that are being developed are useful for regional governments and city planners as well as utility companies (there are 240,000 water main breaks per year) and society at large (to conserve water from such breaks).

VODA.ai’s culture is unique, and we want our people to feel confident

and be able to thrive in their work. Learn more about us

We’d be glad to meet you.